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FAQs

Q1, How can I trust your website?

A: We accept payment IPS which is a method of payment global . To make your order secure, you can request the refund if you do not receive your order after you pay. And as you see, we want and will try our best to do business for a long time with you.

Q2, Why is selling so cheap on our website?

A:Firstly ,We are the authorized retailer and can obtain the lowest selling price. Secondly, we only do online sales,so we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.

Q3, How long will I receive the order after placing?

A: We will ship the order within 48 hours after bringing the payment.Usually, it will take 5-12 days to receive parcel.

Q4, Do I have to pay Tax?

A:No,we mark all the package as gift/sample one, clients don’t need to pay for it. In the unlikely event that clients are required to pay for it, we will pay for that upon the receipt of the tax invoice.

Q5, How do I place an order?

A: 1) First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store.

2) When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item.

3) If you want to order an item, click the Add to Basket button on the right side of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Basket at any time by clicking the Shopping Basket icon at the top of every page of our website.

4) When you're ready to place an order for everything in the "Shopping Basket Items, click the "Proceed to checkout" button. And follow the quick and simple instructions to finish your payment.

Q6, What kind of payment method do you accept?

A: We accept credit cards Visa,MasterCard and JCBCard. Payment: You can pay money directly to us in our trading system if you wish to pay by credit card. For other payment methods, please contact our sales representative.

Q7, What if I change my mind and want a different size or color after my order is placed.

A:Yes, you can change your mind by email to us before the parcel sending out(within 24 hours).

Q8, How can I cancel an order?

A:If you want to cancel the order which you make,you must contact us within 36 hours after placing order. So that we can do for you before order is shipped out.

Q9. Could I return the goods?

A:The customer has to contact us to get a return authorization and return address within 30 days upon receipt if you want to return your purchase. For more details, please view our return & exchange policy.